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service quality Germany
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Martenshofweg 2-8, D-24109 Kiel - Telefon: + 49 431 5331 300 - E-Mail: info@hotel-birke.de

QUALITYMANAGEMENT 

PAMPERING QUALITY FOR GENERATIONS

We want to inspire and pamper our guests, to surprise you and leave you with a smile on your face, at the Birke that’s what we gladly do every day. We draw experience from the many that we have collected over generations. This knowledge and experience to develop and maintain so that the subsequent generations will still benefit from it we see as one of our important tasks. We have record our service standards and service chain in a quality management system. Accompanied by service processes with on going internal and external training courses. We are striving to improve constantly ourselves, with us, the criticism from our guests is a great help.

We have received a special award for our customer care and Serving certification initiative,"Service Quality Germany" a joint initiative of the Hotel and Restaurant Association DEHOGA and the Institute for Management and Tourism at the University of Applied Sciences West coast. The Birke Hotel was the first service providers in the county capital Kiel awarded the trademark "Q-level 1 and 2" award. The award proves that the employees working at our hotel, provide permanent and optimal service. The award shows that all employees working at our hotel have a duty to provide a permanent and continuing quality of service. The Birke Hotel makes sure that all staff are trained and coached yearly to keep and constantly improve and look after all the wishes and whims of our guests.

The seal of "Q" on our front door proves we care and we take care of our guests.

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